At Solara Hemp, we offer a 30-day money back guarantee. We stand behind our products, and would love for you to give them a try, risk free!
If for any reason you are unsatisfied with one of our products, you can reach out to us for a full refund of the product. (Retail orders ONLY, Shipping charges will not be refunded)
-Email firstname.lastname@example.org within 30 days of purchase.
-Include full name, order number, product name, and reason for the return. Please include as much details as possible, including any pictures or videos that demonstrate the issue.
-A Solara Hemp representative will contact you within 2 business days with instructions on how to proceed with your return.
-Refunds are not processed until return is approved and received. The actual product must be returned to qualify for a refund.
-Return shipping will not be covered, unless the item is deemed defective.
Please note that issues that involve customer negligence, such as not storing product in room temperature, will not qualify for a refund.
Once a refund is processed, the funds should be back in your account within 2-5 business days, depending on your bank.
Orders have a 1-2 business days processing time. If an order is placed after 8am, it will begin processing the next business day. An exception can be made by calling 855-5878888 after placing the order. (Please have your order number ready.)
USPS does not guarantee delivery day. Orders are delivered between 1-3 business days after they are shipped via USPS. If expedited shipping is selected after 8am, orders will ship the next business day via UPS.
Solara Hemp is not responsible for lost packages due to a wrong address given by the customer. If the package is returned to us due to a wrong address, extra shipping charges will incur to resend package.
In the event that a package is lost or damaged by the shipping carrier, Solara Hemp will work closely with customers to resolve the issue. Please contact Solara Hemp right away regarding any shipping issue at 855-5878888 or email@example.com